Q & A

About Order
I want to place an order, how do I proceed?

Please refer to “Shopping Guide”.

How can I know the shipping cost?

Detailed shipping charges will be communicated after the order is placed.
Reference Shipping Cost

USA California  10,000JPY
USA Texas  10,000JPY
USA New York  10,000JPY

China  5,000JPY
Korea  5,000JPY
Taiwan  5,000JPY
Hong Kong  6,000JPY
Singapore  6,000JPY
Indonesia  6,000JPY
Thailand  6,000JPY
Vietnam  6,000JPY

Estimated arrival time is 3-4 business days for North America and Asia.

When is payment due?

Once the shoes sent by the customer arrive at our company, we will contact you via email or message app.

【Contents of contact】
Confirmation of the details of the requested repair
The amount to be billed
Estimated work period

Please check the contents of the message, and if there seems to be no problem with the contents, we will contact you by e-mail or message app.

If you are satisfied with the content of the message, please use the attached URL for online payment.
Payment service is SQUARE.
Once payment is confirmed, order acceptance is complete.

If you want to cancel your order after the shoes have been shipped

【Before payment】

Cancellation is possible, but you must pay only for the return shipping. Only shipping cost will be charged, so please pay. We will ship the item once we confirm payment of the shipping fee.

【after payment】

Cancellation during the process is not allowed since we have already started working on the project.

Please contact us if you have any questions.

Mail : info@radian-mail.com
Instagram @radian572958
LINE : https://lin.ee/0EMxvci

106-1, Fudagicho, Toyohashi Shi, Aichi Ken, 440-0893, Japan
TEL +81-532-52-2868

106-1 Fudagicho
ZIP/Postal code440-0893
Phone number+81-532-52-2868